Refund policy

Last Updated: 20th September

At The Community Pottery CIC, we strive to provide high-quality services and products to all of our customers. This Refunds and Returns Policy outlines our procedures for class cancellations, workshop bookings, and product purchases. Please read this policy carefully before making a booking or purchase.

1. Class and Workshop Cancellations

1.1. Customer Cancellations:

  • If you need to cancel your booking, please notify us at least 10 days before the scheduled class or workshop to be eligible for a full refund or rescheduling.

  • Cancellations made less than 10 days prior to the class are non-refundable, unless exceptional circumstances apply, in which case a partial refund or class credit may be issued at our discretion.

  • No refunds will be given for missed classes or workshops without prior notice.

1.2. Rescheduling:

  • You may request to reschedule your class or workshop with at least 10 days’ notice, subject to availability. Rescheduling within 10 days of the class may incur a rebooking fee or be subject to our cancellation policy.

1.3. Cancellations by The Community Pottery CIC:

  • We reserve the right to cancel or reschedule any class or workshop due to unforeseen circumstances such as instructor illness or low attendance. In such cases, we will provide as much notice as possible and offer you the option to reschedule, receive a full refund, or receive credit for a future class.

2. Product Returns and Refunds

2.1. Return Policy for Physical Products:

  • We are committed to providing high-quality handmade pottery products. If you receive an item that is damaged or defective, please notify us within 14 days of receiving your order for a replacement or refund.

  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

2.2. Non-Returnable Items:

  • Custom-made or personalized pottery items are non-refundable and non-returnable, unless they arrive damaged or defective.

2.3. Return Process:

  • To initiate a return, please contact us at hello@thecommunitypotterycic.com with your order details and a description of the issue. We may request photographic evidence of the damage or defect before approving your return.

  • Once your return is approved, you will receive instructions on how to send the item back to us. Shipping costs for returned items are the responsibility of the customer unless the item is defective or incorrect.

2.4. Refunds:

  • Refunds for returned items will be processed within 7-10 business days of receiving the returned item and inspecting it for eligibility.

  • Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.

3. Workshop and Gift Voucher Purchases

3.1. Gift Vouchers:

  • Gift vouchers purchased from The Community Pottery CIC are non-refundable but may be transferred to another person with our consent.

  • Gift vouchers are valid for 12 months from the date of purchase and may be redeemed for classes, workshops, or pottery products.

4. Contact Information

If you have any questions or concerns about this policy, or if you need to request a refund or return, please contact us at:

The Community Pottery CIC
St. Anne’s House, Brislington, Bristol
Email: hello@thecommunitypotterycic.com

 

 

Thank you for choosing The Community Pottery CIC. We appreciate your support and are committed to providing a positive and creative experience for all our customers.